Return and Refund Policy – Sonai Knitcraft

At Sonai Knitcraft, we are dedicated to providing our customers with the finest woolen products that combine style, comfort, and durability. We strive to ensure that each item meets the highest standards of craftsmanship and quality. However, given the nature of our products, please review the following terms for returns, exchanges, and refunds carefully.

Return Policy

We accept returns only for products that are defective or damaged upon delivery. If you receive a defective item, please contact us within [e.g., 3 days] to initiate a return.

For all other cases, we kindly ask that you review your order carefully before purchasing to help minimize the need for returns, ensuring a smooth experience for both you and our team.

Custom-made sweaters and accessories tailored to your specifications are non-returnable due to their personalized nature. However, if a custom item arrives defective or damaged, we will accept a return upon confirmation by the courier. Proper evidence, including photos and videos, is required for a successful claim process.

Exchange Policy

• We offer size exchanges for certain products, subject to stock availability. Please note that sweaters made from stretchable materials may expand after regular wear, potentially causing the garment to increase in size. If you are unsure about sizing, we recommend considering this factor before making your purchase.
• Size exchanges are handled based on the availability of stock, and we cannot guarantee that the desired size will be available at the time of your request.

Non-Returnable Items

• Accessories are low value items that’s why its not possible to return, as well as custom-built sweaters, are non-returnable and non-exchangeable. These items are specially crafted and personalized to your specifications. Check size and dimensions carefully before purchase.

Shipping Costs for Returns/Exchanges

• For any return or exchange request, the customer is responsible for covering courier charges. This applies to all return or exchange scenarios, regardless of the product type.

Authenticity of Sonai Knitcraft Products

• We advise our customers to exercise caution when purchasing Sonai Knitcraft products from unofficial sources. Ensure that you are buying authentic products by shopping through our official website or trusted retail partners.
• For updates on new product releases and information on genuine Sonai Knitcraft items, follow us on our social media platforms.